Our Clients

Our services have evolved from global scale transformation with our clients

Global Telecoms Provider
  • Industry – Global Telecoms Provider
  • Engagement – 24 months
  • IT Scale – 115,000 people
  • Client Need – New transformation service creation and global cloud business development
  • Transformation Role – Governance, Operating Model and Journey Plan

Full Case Study

The Challenge:

  • The client faced significant business disruption related to traditional products and services being displaced by virtualisation of telco services and related cloud dependencies.
  • The industry change created a need to transform both the client organisation and the services it offered to its well established global customer base.
  • Failure to transform would significantly weaken revenue as the client’s customers engage more diverse and competitive supply chains.

The Solution:

  • We identified the broader service portfolio for the client with a focus on new service offers specific to the telecommunication cloud services being demanded by the established customer base.
  • We developed service offers and related methods to enable the global sales, engagement and delivery teams.
  • We supported all stages of service creation, delivery and evolution to improve services at a global scale.

Business Outcome:

  • The client established a new line of services aligned to the organisational strategy and customer demand. These services led to major transformation wins globally and in some cases facilitated the recovery of previously lost business.
Telecoms
  • Industry – Telecoms
  • Engagement – 24 months
  • IT Scale – 126,000 people
  • Client Need – Standardised global private cloud delivery
  • Transformation Role – Journey Plan with a focus on target architecture

Full Case Study

The Challenge:

  • The client wanted to implement a global private telecommunications cloud environment to reduce operating costs while enabling more flexible and agile platforms to adopt new network applications that enable revenue gain.
  • The nature of telecommunications applications demands a different approach to cloud architecture compared to typical internal IT applications. The opportunity to embrace public cloud environments is an important aspect of the overall service but typically private cloud environments are much more utilised.
  • The balance of industry adoption of open standards and the ability to integrate multi-vendor products within the architecture presented a significant challenge. This challenge led the previous supplier to exit the contract and enabled our involvement.

The Solution:

  • We initially focused on the significant gaps between the business case and what would be needed to develop the solution and sustain it. This awareness unlocked the required funding to develop an appropriate delivery unit of the appropriate skills and scale.
  • We continued to build and lead a significant architecture and design team who successfully delivered the cloud architecture. This enabled the project to deploy live services and secure a pipeline of business globally.

Business Outcome:

  • The client now has a group-wide standardised environment that gives them global buying power for applications, significantly reducing costs and time to deploy and operate.
Telecoms
  • Industry – Telecoms
  • Engagement – 24 months
  • IT Scale – 116,000 people
  • Client Need – Target operating model and transformation strategy
  • Transformation Role – Governance, Operating Model and Journey Plan

Full Case Study

The Challenge:

  • The client has made a significant investment in the renewal of its infrastructure and applications that support the business, but had not created an integrated target operating model design or an associated transformation implementation plan to optimise cost, enable agility and drive revenue gain.

The Solution:

  • We used our cloud capability maturity model to agree a common set of technology capabilities aligned to maturity levels that enabled the organisation to assess and agree the current state of multiple existing platforms and the new investment of a new OpenStack cloud. This model established the gaps in all environments by maturity and informed the strategy going forward on where investment would be made and to what purpose and timeline.
  • We developed the target operating model and associated use cases to establish the detailed organisational, departmental, roles, competence, performance and low level process design, which is now the blueprint for the entire technology organisation including key relationships with business partners, suppliers and service providers.
  • Our transformation model defined the phased path to change via enabling work packages prioritised for business goals while aligning all required dependencies across all aspects of the operating model. Based primarily on performance benefits, this model enables a balance of transformation cost over time with defined levels of change risk and complexity.

Business Outcome:

  • The client has an agreed detailed target operating model tied to business performance outcomes such as TCO reduction, business agility and revenue gain. With a transformation plan that balances exposure to cost and risk over a timeline and avoids stranded investment in technology, application or operating model domain. They are also positioned to buy and operate services rather than traditional support contracts.
Government Agency
  • Industry – Government Agency
  • Engagement – 12 months
  • IT Scale – 85,000 people
  • Client Need – Enablement of a new major application platform
  • Transformation Role – Operating Model with a focus on Agile Operations and Cloud Journey for the target architecture design

Full Case Study

The Challenge:

  • Design of a cloud architecture and associated operating model to achieve security accreditation for cross government adoption.
  • Barriers to the adoption of the framework and approach that needed addressing included formal delivery methodologies, inflexible contracts, inflexible technology, departmental and public security constraints.

The Solution:

  • A new agile development methodology was agreed for a government application.
  • An operating model was designed to enable the agile development methodology to be harnessed by several government delivery partners.
  • A service was designed and certified for cross government use.

Business Outcome:

  • The resulting cloud environment enabled agile development and high-levels of automation for the creation of test environments driving reduced time and cost.
  • The cloud service was adopted and used by several government departments who required higher security certification.
Insurance Industry
  • Industry – Insurance Industry
  • Engagement – 24 months
  • IT Scale – 15,000 people
  • Client Need – Application platform and infrastructure migration
  • Transformation Role – Journey Plan and Migration Factory

Full Case Study

The Challenge:

  • Separation of insurance systems from in-house banking environment to new IT service provider – where applications used by the insurance business were tightly coupled with the bank’s systems, and some insurance applications shared the same infrastructure as the bank and some corporate applications provided services across the whole group.

The Solution:

  • Information about application (250), infrastructure (2500 servers) and their dependencies was varied and owned by many teams. To migrate these systems, an extensive discovery exercise was required to centralise the information and to plan a large migration program.
  • A discovery exercise was conducted and repository deployed that acted as a single point of truth for the IT supplier, the bank and the insurance group. Population of the repository involved deploying and executing multiple infrastructure discovery tools, running business application workshops.
  • A decision engine was used to determine where, when and how systems were migrated based on a small number of well-defined migration methods, ranging from lift and shift of physical servers to consolidation of application components such as SQL Server licence consolidation.

Business Outcome:

  • The discovery and planning exercise was completed ahead of time and budget and took approximately 12 months to complete. Systems were migrated to the new IT service provider on time and budget. The whole program took 24 months with a budget of just under £100m.
Government Agency
  • Industry – Government Agency
  • Engagement – 12 months
  • IT Scale – 2,000 people
  • Client Need – Migration to new datacentre facilities
  • Transformation Role – Journey Plan and Migration Factory

Full Case Study

The Challenge:

  • The client is a central UK government department migrating their 3rd party data centre to a new location due to the associated building being sold and targeted for demolition. The environment comprised of approximately 250 applications hosted on 500 servers.

The Solution:

  • Using our tried and tested migration methodology, we discovered all application stacks and dependencies on infrastructure and other applications. We ran workshops with both the incumbent IT service provider and business application owners and established a single point of truth for discovery data. The data informed the implementation plan and was used to drive automation and governance of migration activities.

Business Outcome:

  • The collaborative workshop approach and use of mature migration tools and techniques allayed the application owner’s concerns on timelines and risk, and ensured buy-in from the outset.
  • The proven migration techniques resulted in negligible impact on the servers and applications. Very little functional testing was required, which minimised the migration costs and contained the time scales as we could move a significant number of services simultaneously.
  • The single point of truth reduced the risk of migration failures due to discovery data version control issues across the program. Using that data to automate migration activities also minimised the risk of failure.
  • The project was on time and on budget and was expected to complete well before the lease expiry date.

If you would like to discuss any of our services and how we can help we would love to hear from you.

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