What We Do

Our approach to digital transformation

Our Approach

Our business focused approach:

  • Service oriented IT organisation – sometimes referred to as IT as a Service (ITaaS) via operating model change.
  • Service oriented IT services – application and infrastructure transformation to cloud.
  • Digital business – combining the service oriented organisation and IT services to drive true business performance and agility.

How our services align:

  • Transformation and Operating Model to IT as a Service.
  • Cloud Enablement and Cloud Migration to application and infrastructure transformation.
  • Digital Evolution to support strategic change and drive continuous performance improvement.

What is Digital?

  • Consumer experience via all channels and any device, from anywhere at anytime.
  • Responsive to market demands and trends, faster to market than your competition.
  • Smaller IT services that can be reused in different ways to avoid cost and time of building new.
  • Diverse supply chain or providers and partners to buy instead of building capabilities.
  • Self service and integrated experience to consumers, providers and partners.

Why Digital?

  • Retain and gain customers by being focused on multiple channels.
  • Business agility from reuse, diversity and shorter return on investment.
  • Greater revenue through optimised processes targeted at the customer journey and self service.
  • Performance drivers for efficiency beyond human process to automation and artificial intelligence.
  • Services that are easily customised to changing markets with flexibility to scale.

Digital Challenges

Old habits die hard; larger
companies find it difficult to
shake off legacy while new
digital companies rapidly
erode your market share.

The problem is broad and requires a
comprehensive approach to change
including unlocking legacy technology,
silos of operation and stale business and
commercial processes.

Cloud is an enabler to improve
cost and platform agility but the
focus for digital needs to swing
to revenue generation and
service performance.

Lost budgets due to sub optimal legacy
costs and contracts deviate attention
and funding from the need to innovate.
This challenge only gets harder as
competitors lead the market.

Old habits die hard; larger
companies find it difficult to
shake off legacy while new
digital companies rapidly
erode your market share.

Cloud is an enabler to improve
cost and platform agility but the
focus for digital needs to swing
to revenue generation and
service performance.

Lost budgets due to sub optimal legacy
costs and contracts deviate attention
and funding from the need to innovate.
This challenge only gets harder as
competitors lead the market.

The problem is broad and requires a
comprehensive approach to change
including unlocking legacy technology,
silos of operation and stale business and
commercial processes.

Digital Challenges

Digital Within Your Organisation

Digital Within Your Organisation

Organisation

  • The operating model hierarchy and layers including internal teams and multiple 3rd party providers.

Workforce

  • The roles and competences aligned to the organisational model and service layers.

Process

  • The processes across the organisation with enablers for Service Integration and Management (SIAM).

Technology

  • The technology domain includes private and public cloud capability with platform, infrastructure, application and data services.

Performance

  • Service performance and related key performance indicators (KPIs) across the operating model.

Service Providers

  • 3rd parties who act in a supplier context to provide services within the operating model, focus on service value and cost optimisation.

Service Partners

  • 3rd parties who act in a partner context to white label and resell services, focus on service revenue.